Shipping & Returns
We want you to be happy with your purchase. Here's everything you need to know about shipping and returns.
Shipping Policy
Processing Time
Orders placed before 2pm Eastern are typically processed the same business day. Orders placed after 2pm or on weekends/holidays will be processed the next business day.
Shipping Rates
- Free shipping on orders $99 and over (standard ground, continental US)
- Standard shipping: $5.99 - $14.99 depending on order weight
- Expedited shipping: Available at checkout for time-sensitive orders
- Oversized/Freight items: Calculated at checkout based on size and destination
Delivery Times
- Standard Ground: 3-7 business days
- Expedited: 2-3 business days
- Freight/Oversized: 5-10 business days
Delivery times are estimates and not guaranteed. Weather, carrier delays, and other factors may affect actual delivery.
Shipping Area
We currently ship to the continental United States (48 states). We do not ship to Alaska, Hawaii, Puerto Rico, or international destinations at this time. Contact us for special arrangements.
Return Policy
30-Day Return Window
You have 30 days from the date of delivery to return most items. Items must be unused, in original packaging, and in resaleable condition.
What Can Be Returned
- • Filters (unopened)
- • Belts (unused)
- • Blades (unused)
- • Mechanical parts
- • Most accessories
- • Electrical parts (starters, alternators)
- • Special orders
- • Cut-to-length items
- • Fluids and chemicals
- • Installed/used parts
How to Return
- Contact us at (859) 234-5678 or parts@marshallstractor.com with your order number
- We'll provide a Return Authorization (RA) number and shipping instructions
- Ship the item back in original packaging with the RA number visible
- Refund is processed within 5-7 business days of receiving the return
Return Shipping
- Our mistake: We pay return shipping (wrong part sent, defective item)
- Changed your mind: You pay return shipping
- Defective on arrival: Contact us immediately for replacement
Restocking Fee
Most returns have no restocking fee. Special orders and oversized items may have a 15-20% restocking fee.
Warranty
Most parts we sell come with the manufacturer's warranty. Warranty coverage varies by product and manufacturer. OEM parts typically have longer warranty coverage than aftermarket parts.
If you believe you have a defective part covered under warranty, contact us with your order number and a description of the issue. We'll work with you to resolve the problem.
Questions about shipping or returns? We're happy to help.