Question 1

How do I find the right part for my equipment?

Accepted Answer

You can use our Parts Finder tool to search by equipment type, brand, and model. If you know the part number, you can search directly. If you're still unsure, submit a Part Request with your equipment details and we'll help you find the right fit.

Question 2

What's the difference between OEM and aftermarket parts?

Accepted Answer

OEM (Original Equipment Manufacturer) parts are made by the same company that built your equipment. They're identical to what came on your machine. Aftermarket parts are made by third-party manufacturers—often at a lower price point while still meeting quality standards. We carry both.

Question 3

How do I know if a part will fit my equipment?

Accepted Answer

Each product page shows compatible models. If fitment is confirmed, you'll see a green "Fitment Confirmed" badge. If it says "Verify Fitment," we recommend double-checking your model number or contacting us before ordering.

Question 4

Can you source parts not listed on your website?

Accepted Answer

Yes! Use our Request a Part form to tell us what you need. We have access to many suppliers and can often source parts within 24-48 hours. We'll contact you with a quote.

Question 5

Do you sell used or refurbished parts?

Accepted Answer

Most of our inventory is new parts. If we have a used or refurbished option, it will be clearly marked on the product page with the condition noted.

Question 6

How long does shipping take?

Accepted Answer

Most orders ship within 1-2 business days. Standard delivery is 3-7 business days depending on your location. Expedited options are available at checkout.

Question 7

Do you offer free shipping?

Accepted Answer

Yes! Orders over $99 ship free via standard ground shipping to the continental US.

Question 8

Can you ship oversized parts?

Accepted Answer

Yes, we can ship larger items via freight carriers. Oversized items will show freight shipping rates at checkout. Contact us for a freight quote on very large items.

Question 9

Do you ship internationally?

Accepted Answer

Currently we ship to the continental United States only. Contact us if you need parts shipped elsewhere and we'll see what we can do.

Question 10

What is your return policy?

Accepted Answer

We accept returns within 30 days of purchase for unused items in original packaging. Electrical parts and special orders may have different policies. See our Shipping & Returns page for full details.

Question 11

What if I receive the wrong part?

Accepted Answer

Contact us immediately and we'll make it right. We'll send the correct part and provide a prepaid label to return the wrong one at no cost to you.

Question 12

How do I track my order?

Accepted Answer

Once your order ships, you'll receive an email with tracking information. You can also contact us with your order number for updates.

Question 13

Do you offer phone support?

Accepted Answer

Absolutely. Call us at (859) 234-5678 during business hours. We're real people who actually know tractors and mowers.

Question 14

Do you offer on-site service?

Accepted Answer

We primarily offer in-shop service at our Cynthiana, KY location. For local customers, we may be able to arrange pickup and delivery. Call us to discuss your needs.

Question 15

What brands do you service?

Accepted Answer

We service most major brands including Kubota, John Deere, Case IH, Bad Boy, and many others. Call us to confirm we can work on your specific equipment.

Question 16

How do I schedule service?

Accepted Answer

Call us at (859) 234-5678 to schedule. We'll discuss your equipment's needs and find a time that works.

Marshall's Tractor Parts

Frequently Asked Questions

Ordering & Parts

Shipping

Returns & Support

Service & Repairs

Still Have Questions?